If you do not show up for your appointment, and you do not let me know ahead of time, I will charge you the full cost of the session. It is an extremely rare occasion, in my experience, when a simple text cannot be sent to say “On my way to the ER. More later.” I do understand that emergencies happen. If a true emergency does occur and you are unavoidably unable to contact me prior to your appointment (even inside of the 48-hour cancellation window), please contact me as soon as possible. I promise that I will take your circumstances into consideration before I charge the no-show fee.
Forgetting your appointment, double-booking yourself with a hair appointment, or leaving for vacation without remembering to reschedule your appointment with me does NOT constitute and emergency, and takes food from my children’s mouths. Going into labor DOES count as “unavoidable,” in my experience.
However, if you seem to have a high ratio of “emergencies” as compared to most, I may reconsider my no-fee policy on an individual basis. Or I may decide to require non-refundable prepayment for future sessions. Again, thank you for respecting the need of this sole proprietor to adequately support her family.
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