Scheduling

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Personal Conversation Prior to First Booking

When a new client requests an appointment with me, it is my policy that I must speak personally with him or her (or his or her caregiver, in the case of a minor or an elder or other person with a legal guardian or medical/financial power of attorney) prior to confirming the appointment. This is to ensure that I am appropriately advised of as much of the client's medical history as possible before they come in for their massage.


I have also run into the sometimes-awkward situation of someone else  scheduling an appointment for an unwitting spouse or other party, leading to confusion and/or embarrassment. 

Scheduling 48 Hours In Advance

I require that appointments be scheduled at least  48 hours in advance, when using my online scheduler. This is to ensure  that I am fully prepared to serve you and only you at the time you have  selected.  

Credit Card Required to Hold Appointments

I require a credit card number  to be collected when scheduling your appointment, whether you schedule  through by website or with me in person. This information is kept  confidential, is not shared with anyone else other than my credit card  processor (Square), and when you use my online scheduler, I don’t even see the credit card number. You may opt to use a different form of  payment at the time of your service, such as cash, a check, or a different credit or debit card. See the "Payments" page for more information.  

Sessions Available to New Clients

For new clients, I only accept 30- and 60-minute appointments. This is so that we can get to know one another and make sure that we are comfortable with each other before committing  more time to your session, as well as giving me the opportunity to  assess your tolerance to massage. A longer session (90 minutes; 2  hours) are wonderful, and I can really slow down and get a lot done in them, but some medical situations preclude a session that long, and I want to ensure that we don’t overdo it. Once I have gotten to know you and how your body responds to massage, and to my massage methods in particular, we can discuss scheduling longer sessions, if you like.  

Appointment Reminders

I strongly recommend that you set your notification settings in your Square account with me to accept both email and text reminders. I have Square set to send an email reminder three days prior to your scheduled session. This way, you receive a reminder a full day before the 48-hour cancellation window begins; you thus have plenty of time to  cancel your appointment if you need to (I hope you don’t!). You will also receive a text reminder two hours before your appointment. If you have scheduled your appointment closer than three days out, then you will only receive the text reminder two hours before the appointment. 


Again, please make sure that your notification settings are set to  receive both email and text reminders. Not seeing a reminder is not an acceptable reason for missing your appointment; in this case, you will still be responsible for the cancellation/no-show fee (discussed in the  next section). 


If you did not book online, I will set both of those notifications to “on” for you when I enter your appointment in my schedule. 

Practice Policies

Scheduling

Personal Conversation Prior to First Booking: When a new client requests an  appointment with me, it is my policy that I must speak personally with him or  her (or his or her caregiver, in the case of a minor or an elder or other person with a legal guardian or medical/financial power of  attorney). This is to ensure that I am appropriately advised of as much  of the client's medical history as possible prior to the appointment. I have also run into the sometimes-awkward situation of someone else scheduling an appointment for an unwitting spouse or other party, leading to confusion and/or embarrassment.


Scheduling 48 Hours In Advance: I require that appointments be scheduled at least 48 hours in advance, when using my online scheduler. This is to ensure that I am fully prepared to serve you and only you at the time you have selected. 


Credit Card Required to Hold Appointments: I may require a credit card number to be collected when scheduling your appointment, whether you schedule through by website or with me in  person. This information is kept confidential, is not shared with anyone else other than my credit card processor (Square), and when you use my  online scheduler, I don’t even see the credit card number. You may opt to use a different form of payment at the time of your service, such as cash, a check, or a different credit or debit card.


Sessions Available to New Clients: For new clients, I only accept 30- and 60-minute appointments. This is so that we can get to know one another and make sure that we are comfortable with each other before committing more time to your session, as well as giving me the opportunity to assess your tolerance to  massage. A longer session (90 minutes, 2 hours) are wonderful, and I can really slow down and get a lot done in them, but some medical situations preclude a session that long, and I want to ensure that we  don’t overdo it. Once I have gotten to know you and how your body responds to massage, and to my massage methods in particular, we can discuss scheduling longer sessions, if you like. 


Appointment Reminders: I strongly recommend that you set your notification settings in your Square account with me to accept both email and text reminders. I have Square set to send an email reminder three days prior to your scheduled session. This way, you receive a reminder a full day before the 48-hour cancellation window begins; you thus have plenty of time to cancel your  appointment if you need to (I hope you don’t!). You will also receive a text reminder two hours before your appointment. If you have scheduled your appointment closer than three days out, then you will only receive the text reminder two hours before the appointment. Again, please make sure that your notification settings are set to receive both email and text reminders. Not seeing a reminder is not an acceptable reason for missing your appointment; in this case, you will still be responsible for the cancellation/no-show fee (discussed in the next section). If you did not book online, I will set both of those notifications to “on”  for you when I enter your appointment in my schedule. 

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